Frequently Asked Questions
How fast do you ship?
We ship every week day. Most items are sent using Royal Mail's 1st Class service which usually delivers within 1-2 days. Heavier / high-value items are sent via courier, you will be sent tracking details upon dispatch.
COVID-19 UPDATE: to limit post office runs and queuing in crowded places we now only post once a week. All orders will be dispatched on a Wednesday until further notice.
How much is shipping?
Orders are charged a flat shipping rate of £2.95.
We do not currently ship outside the United Kingdom.
Is everything made by you?
We’ve made it our mission to stock the best indie designers about. You can find out who made each item by checking out individual product listings.
Some products don't have maker information?! These products are what we like to call our 'supporting' products. We work closely with a handful of family run UK wholesalers to source brilliant items to compliment our maker's creations. A great example would be our Lerah wax melts, we've sourced the finest wax burners so you can buy them as a set to keep or gift. Why not just get them from an indie maker?! We've not been able to find supporting products from indie makers, hence the wholesalers! Rest assured when we find the perfect indie wax burner we will stock it! Everything is ethically made and fair trade.
Can I request a custom order?
Unfortunately, as we buy all our products directly from designers we cannot make custom designs. However, if you absolutely must have something made to custom spec don’t hesitate to get in touch and we can point you in the right direction.
How can I pay?
All payments are processed securely through Paypal using a Paypal account. Don't hesitate to contact us if you're unsure of the process! Please see www.paypal.com for information on PayPal payments.
Debit and Credit card payments are securely processed through Shopify Payments. Please see https://shopify.com/ for more information on Shopify Payments.
The amount you pay will be the price indicated plus any delivery charges.
What’s your returns policy?
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
Unless an item is faulty it is your responsibility to cover return postage costs and to ensure that returned goods are packaged and shipped responsibly to avoid any damages.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Is your burning question not answered above? Don't hesitate to get in touch. Find out how to here. (Just don't ask me why you never see baby pigeons. I've got no idea.)