Frequently Asked Questions
How fast do you ship?
We ship every Monday, Wednesday, and Friday. All items are sent using Royal Mail's 1st Class service which usually delivers within 1-2 days.
How much is shipping?
Orders totalling less than £30 will be charged a flat shipping rate of £2.95. Orders totalling £30 or more qualify for free shipping.
We do not currently ship outside the United Kingdom.
Is everything made by you?
We’ve made it our mission to seek the best indie designers about. Everything is made by them—we don’t do mass produced here—you can find out who made each item by checking out individual product listings.
Can I request a custom order?
Unfortunately, as we buy all our products directly from designers we cannot make custom designs. However, if you absolutely must have something made to custom spec don’t hesitate to get in touch and we can point you in the right direction.
How can I pay?
All payments are processed securely through Paypal using a Paypal account. Don't hesitate to contact us if you're unsure of the process! Please see www.paypal.com for information on PayPal payments.
Debit and Credit card payments are securely processed through Stripe. Please see https://stripe.com/ for more information on Stripe payments.
The amount you pay will be the price indicated plus any delivery charges.
What’s your returns policy?
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
Unless an item is faulty it is your responsibility to cover return postage costs and to ensure that returned goods are packaged and shipped responsibly to avoid any damages.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Is your burning question not answered above? Don't hesitate to get in touch. Find out how to here. (Just don't ask me why you never see baby pigeons. I've got no idea.)